Learning Objectives:

Continuous Process Improvement (CPI) is an ongoing commitment to evaluating how work gets done, identifying opportunities for improvement, and implementing solutions that enhance efficiency, accuracy, and overall performance. In payroll, even small process improvements can make a significant difference in reducing errors, streamlining workflows, strengthening internal controls, and improving the employee experience.  This training will provide participants with the knowledge tools, and strategies to identify process inefficiencies in payroll and contribute to a culture of continuous improvements.

By the end of the session participants will be able to:

• Define CPI and explain its purpose, benefits, and core values in payroll operations.
• Identify opportunities for improvements by recognizing process triggers, waste, and inconsistencies.
• Describe the phases of CPI and select appropriate tools to evaluate payroll processes.
• Differentiate and apply CPI strategies.

Speaker:  Michelle Clawson, CPP

Michelle is currently the Director, Americas HR Services at Agilent Technologies in Santa Clara, CA.  Prior to working for Agilent, Michelle was the Global Payroll Manager at Driscoll’s in Watsonville CA.  Michelle has over 25 years of payroll, HR, and accounting experience and earned her CPP in 2007.  She has been a member of Payroll.org since 2007 and serves on the following national Payroll.org Committees:  Strategic Payroll Leadership Task Force, Social Networking Committee, Certification Item Writing Committee, and the Hotline Referral Service.  Michelle is also a 2015 through 2025 Congress speaker and is the recipient of the 2015 Payroll.org Education Grant and 2016 Meritorious Service Award.  Michelle was also a member of the National Payroll.org Board of Advisors in 2017 and 2018 and volunteered on the California Payroll Conference Board for many years. She also co-founded the Central Coast Chapter of Payroll.org and is currently serving as Immediate Past President for the Silicon Valley Chapter of Payroll.org. 

RCH: 1.5 (Pending)